To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Provides specialist advice to clients and other stakeholders within area of expertise: Analyses client needs and researches solutions (products and services) to meet the needs of clients. Prepares plans and designs solutions to meet the needs of clients. | Sales support: Where applicable identify sales leads: Contribute to bottom line growth through identification of sales opportunities | Risk & Compliance: Comply to legislative requirements and internal processes | Improve customer experience: Improve Customer Experience: Ensure that customer queries and complaints are timeously addressed
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)